Refund policy

At Clark Street Sports we want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your selections, we are willing to make an exchange or provide a refund as long as the return follows the following guidelines:

- Return Policy:

Original receipt required
All items to be returned must have the original receipt from the purchase. No receipt means we cannot offer a refund; we can only offer an exchange of equal or greater value.

All returns and exchanges must happen within 30 days of purchase
Any item to be returned or exchanged must be done within 30 days of purchase unless being returned after the holiday season. Please see holiday return policy.

Make sure all stickers and tags are on item(s)
If you are exchanging or returning an item all of the tags and stickers that were originally on the item need to still be intact with the item(s).

Item must be in a resalable condition
Unless the item is being returned due to manufacturer defect, we will not accept items that are returned to us in a damaged state.

 

Original card must be present for ins-store return or exchange
For in-store refunds, we must have the original card in order to complete the refund. We are unable to manually enter the card number, nor are we able to give a cash refund for a purchase made with a credit or debit card.

 

Swimwear
Due to the intimate nature of swimwear, items must be unworn with all of the original tags and the hygiene strip attached. Though we may show leniency with other items being returned, we are very strict about swimwear.

 

Internet returns
Internet returns must have the original receipt, all of the tags and stickers on the item, and must be in a resalable condition, unless the item is being returned due to manufacturer defect. Any shipping charges in the return/exchange process are the responsibility of the customer; shipping charges are not refundable. Refunds for online orders are processed Monday through Friday, 9:00am – 5:00pm. If you have any questions, please call our customer service line at (773) 389-2505.

 

Sale, clearance, special event merchandise, postseason merchandise, gift cards & undergarment items are final sale
Undergarments and items on sale/clearance are final sale and cannot be returned or exchanged. Any special event (ex: Stadium Series) or postseason (ex: Stanley Cup playoffs) merchandise can only be exchanged if it adheres to the previously listed qualifications for exchange.

 

All products must be returned in their original condition, unless they are being returned for a specific manufacturer defect. The merchandise must be unworn, unwashed and with all of the original tags attached. Internet returns must have the original receipt with the reason for return/exchange and contact information written in the form of a note. Any items that do not fit this description will be shipped back to the customer at their expense. Clark Street Sports retains the right to refuse any returned items at their discretion.

 

Please Note:

Returned items will be credited back to the original credit card used to make the purchase. We cannot credit any shipping charges for returned items. Please allow for 1-5 business days for your account to be credited.

 

- Final Sale Items/No Returns:

Gift Cards
Clearance, sale, custom or personalized products
All dated special event merchandise (i.e. Division, Conference, Postseason and Champion's items)
All underwear and swimwear
Any item deemed used, smells (smoke, body odor, etc.), or not in original condition

Online Returns Policy & Instructions:

- Policy:

Items may be returned or exchanged within 30 days of the sale date on your receipt. Items must be in original, unused condition with all tags, stickers and labels attached. Please see return policy above for more details.

- Online Return Instructions:

Pack items in original package, if available. If you are returning a hat, please make sure to package it in a box to prevent the product from being damaged.
All return shipping charges must be prepaid by the customer. Be sure to obtain a tracking number from the courier of your choice. Lost or damaged packages are the responsibility of the customer.
Ship all returns and exchanges to:
Clark Street Sports
Returns and Exchanges Department
4506 W Lawrence
Chicago, IL 60630

Please Note:

Returned items will be credited back to the original credit card used to make the purchase. We cannot credit any shipping charges for returned items. Please allow for 1-5 business days for your account to be credited. Clark Street Sports retains the right to refuse any returned items at their discretion.

 

- Holiday Returns:

Regular priced items purchased between November 15, 2017 and December 15, 2017 can be returned with an original receipt until January 15, 2018.

Sale & clearance items are final sale.

Returns to Canada
All Canada shipments must be pre-approved for return. Shipping charges cannot be refunded.

Please Note:

Returned items will be credited back to the original credit card used to make the purchase. We cannot credit any shipping charges for returned items. Please allow for 1-5 business days for your account to be credited. Clark Street Sports retains the right to refuse any returned items at their discretion.